Product and service FAQs
Answer approved questions about products, services, availability rules, delivery and policies.
Automation for online stores and service businesses
WhatsApp AI Automation for E-commerce Support, Orders and Lead Follow-up
Online stores and service businesses receive a high volume of repetitive pre-sale and post-sale questions. A controlled AI workflow can answer approved product or service questions, surface order information through reliable integrations and follow up with interested customers.
Business outcomes
What this automation is designed to improve
- Answer common product or service questions
- Reduce repetitive order-status support
- Follow up with interested customers
- Escalate returns, complaints and exceptions
Capabilities
Built around the process, not a generic chatbot
Order support
Provide supported order-status information where a reliable source and integration are available.
Pre-sale qualification
Collect requirements and guide high-intent customers toward the correct product, service or human advisor.
Exception handover
Returns, complaints, payment issues and unusual cases can be routed to staff with the conversation context.
Implementation
A practical path from current workflow to launch
- 01
Structure product, service and policy information
- 02
Define pre-sale and support intents
- 03
Connect order or lead systems where feasible
- 04
Test refunds, unavailable items and unsupported requests
FAQ
Questions before you automate
Can it check order status?
Yes, if the order platform exposes the required data through a reliable integration and access can be handled safely.
Can it recommend products?
It can guide customers using approved product information and decision rules, while avoiding claims that are not supported by your data.
Can it handle returns?
It can explain the approved return process and collect details, while exceptions and disputes are usually better escalated to staff.